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Returns policy

 
 

Making Returns

In the unlikely event that you are unhappy with your purchase, you can return item(s) within 28 days of purchase. They need to be returned with their security tag (if the item is over £98), their original packaging and dispatch note and we will be happy to refund your order.

Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact our Customer Service Team and they’ll be happy to help you with this.

Alternatively, you can return your item to one of our standalone stores for an exchange or refund.

Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.

Pack the items back in the parcel, include the paperwork and send it back to:

 
Links of London
Returns Department
PO Box 1198
Guildford
GU1 9FY

Tel: +44 (0)844 477 0909

We highly recommend that you send your order back to us via royal mail's special delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.



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