FAQs
How do I contact Links Of London?
Please fill in an email enquiry sheet which can be found within the ‘Contact Us’ section of the website or alternatively call 0845 120 2922 to speak to one of our customer care advisors. Lines are open 8.30am – 5pm Monday-Friday.
How can I receive a catalogue?
To download a PDF of our latest catalogue please click on the brochure request adverts throughout the website. A print copy can also be obtained from any Links of London store, see “our stores” section for a complete listing. Or, call our mail order department 0845 120 2922 to request a catalogue.
How will my order be shipped? When should I expect to receive my order?
You have the option of having your order sent Standard or Express Delivery. For Standard Delivery in the UK, please allow 4-5 working days. The charge is £6.00 per address. For Express Delivery in the UK, please allow up to 2 working days. The charge is £15.00 per address.
How can I check on an order I placed on Linksoflondon.com?
To check on the status of an order please click on the “My Orders” section of the website.
How do I know when my order has been received?
Upon receipt of your order an email confirmation will be sent to the email address provided. Please keep this email; it contains your order reference number which you may need at a later date.
Can orders be delivered to a different address to my own?
Not if it is your first order, we can only deliver only to the cardholders address. This is to protect our customers against fraud. If delivery to a different address than your own is a necessity and it is your first Links of London order then please contact 0845 120 2923 to speak to one of customer care advisors. Lines are open 8.30am–5pm (GMT) Monday to Friday.
Can orders be placed from abroad?
Orders can be placed from abroad and you can place your order in the normal way. You have the option of having your order sent Standard or Express Delivery.
How is my gift packaged?
Even the tiniest of presents from Links of London is beautifully wrapped in a cloth pouch and tissue then hand packed in our exclusive branded boxes. Your present is tied with the Links ribbon and sent off to either you or a loved one with a card that you can personalise when you order.
How do I get my Links of London product engraved?
Links Of London offers both hand and machine engraving services on Sterling silver items. You an add engraving to your order by clicking on the “E” symbol which will only be displayed if the product can be engraved.
Is there VAT charged online?
The VAT is calculated based upon the final shipping destination
