Making Returns

You can return items within 28 days of purchase. They need to be returned with their security tag (if the item is over £98), their original packaging and proof of purchase or gift certificate and we will be happy to exchange or refund.

Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.

Purchases made via the Internet or via Mail-Order cannot be returned to one of our shops.

Sale items may only be exchanged during sale period.  When a exclusive VIP sale is offered items can only be exchanged within the 7 day cooling off period.

Pack the items back in the parcel, include the paperwork and send it back to:

Internet Returns Department
Links of London
Customer Care Returns Department
PO Box 1198
Guildford
GU1 8FY

Tel: +44 (0)844 477 0909
Fax: +44 (0)20 7819 4151

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.