Returns Policy

 

In the unlikely event that you are unhappy with your purchase, you can return item(s) within 28 days of purchase. 

They need to be returned with their security tag (if the item is over £98), their original packaging and dispatch note and we will be happy to refund your order.


Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact our Customer Care Team and they will be happy to help you with this.


Alternatively, you can return your item to one of our standalone stores for an exchange or refund. Regrettably, items engraved, embossed or soldered cannot be refunded unless they are defective or faulty.

For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.


Complete the returns information on the dispatch note and make sure to include before you pack the items back in the parcel,  and send it back to:


Links of London
Returns Department
PO Box 1198
Guildford
GU1 9FY


Tel: +44(0) 344 477 0909


We offer free returns for orders from UK mainland, Northern Ireland and the Channel Islands. A returns label will be included in your shipment or alternatively you can print your own version by clicking HERE.

 

Unfortunately we cannot offer free returns on any international orders; it is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.


Please ensure that you obtain proof of postage from the post office as we cannot accept responsibility for parcels lost in transit.


A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit or debit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

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