Terms and conditions

 

Thank you for using www.linksoflondon.com (the 'site').  These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on orders and returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the "contact us" form.  In these terms and conditions, "we", "us", "our" and Links of London means Linksoflondon.com Limited. 


Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy . If you do not accept these terms, do not use the site.

You must be 18 years of age or older to purchase goods from the site.  If you are under 18, you may use the site only with the involvement of a parent or guardian.  Your use of and registration on the site is void where prohibited


Complete satisfaction promise

Links of London has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by writing to Customer Care Department, 18/F, The Centrium, 60 Wyndham Street,Central, Hong Kong

E-mailing us at customercare@linksoflondon.hk or calling us on +852 2285 7288. You have a legal obligation to take reasonable care of the goods when they are in your possession.  

Regrettably, items engraved or soldered cannot be exchanged unless they are defective or faulty and all goods sold are not refundable.

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Engraving, soldering and repairs service
We offer machine engraving on specific products and also solder charms onto selected bracelets and necklaces upon request. You can check the engraving lead time by calling +852 2295 3328.  

Our items are manufactured to a very high quality.  However, should you require it, we offer a repairs service.
 
For more information on the price and timings of this service, please call +852 2295 3328 or visit one of our stores.

We only offer our engraving, soldering and repairs service for items that you purchase from us.

 

Our standards

All of our jewellery is hand polished and finished.  Sterling silver is used as standard except where specified and all our gold is 18 carat.  All diamonds and precious stones are hand selected for purity and colour.  For 18 carat jewellery we only use GVS1 diamonds which are described as "Fine White" in appearance.  Diamond weights quoted are the average carat weight per piece or pair in the case of earrings or set, unless stated otherwise and this weight can fluctuate up and down slightly.

For every item containing multiple diamonds, we list the average weight.  Where Links of London state the total diamond carat weight, this may vary plus or minus 0.05 carats from the weight stated.   Links of London is committed to offering high-quality diamonds.  We share the public's concern regarding conflict diamonds and we only purchase diamonds which comply completely with the Kimberley Process requirements. Please see ‘our materials’ for more information.


Making Returns

Items purchased at Links of London store may be exchanged if returned within 28 days with proof of purchase or valid gift receipt. All items must be returned in resalable condition with original packaging. No exchange or refunds of sale goods.

 
Customer care and call centre hours
If you need assistance for any reason, please contact us at customercare@linksoflondon.hk

Representatives are available 9:00am – 6:00pm Monday to Friday. Our customer care number is +852 2285 7288.

Disclaimer and Liability

We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.  We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations.  Links of London work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology.  We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.  By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.

In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law.

You must use the site for lawful purposes only.  If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us.  You should keep such passwords and user names confidential at all times.

If you are not satisfied with the site, then please email us with your comments.
  
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

If you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our sole discretion refund to you the price for the repair of the goods. We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items.

We will not be liable for loss of or damage to any item left for repair which you do not reclaim within 6 calendar months, or for the receipt for the item if it has been lost or cannot be produced.

Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

In the case of repairs and engraving we strongly advise that you maintain adequate insurance for your jewellery while it is in our possession.

 

Links of London cannot be held liable for any product that has been repaired or modified by a third party repairer.


Company details

Links (London) Limited, Links of London (International) Limited, LinksofLondon.com Limited are companies registered in England and Wales under GB 681 4718 17 and whose registered office is at 7 Guildford Industrial Estate, Deacon Field, Guildford, Surrey GU2 8YT and who all trade under the name "Links of London". The VAT registration number for Links (London) Limited is GB 681 4718 17.

Copyright and other rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Links of London.  All rights are reserved.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.

We offer machine engraving on specific products and also solder charms onto selected bracelets and necklaces upon request. You can check the engraving lead time by calling +852 2295 3328.  

Our items are manufactured to a very high quality.  However, should you require it, we offer a repairs service.
 
For more information on the price and timings of this service, please call
+852 2295 3328 or visit one of our stores.

We only offer our engraving, soldering and repairs service for items that you purchase from us.
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