Below are the answers to some questions we're often asked. If you still can't find an answer to your question, please contact our Customer Services team on +852 2285 7288. Our team is available from 9:00am to 6:00pm Monday to Friday. Visit our Contact us page for alternative contact options.
Links of London is the iconic international jewellery brand that captures London’s wit, spirit and heart. As one of our most coveted jewellery brands,
Links of London has continued to captivate customers with striking jewellery collections, statement watches and a selection of exquisite gifts.
Find out more about Links of London in our About Us page.
Use our store locator to find your nearest Links of London store or stockist.
Yes, you'll find Links of London stores and stockists all over the world, with our experts on hand to help you discover what suits you. Use our store locator to find your nearest Links of London store or stockist.
Please fill in an email enquiry sheet which can be found within the Contact Us section of the website or alternatively call +852 2285 7288 to speak to one of our customer care advisors.
Representatives are available 9:00am – 6:00pm Monday to Friday.
There is no official warranty period on any items besides our watches and clocks which are covered for 24 months.
Our Sweetie Bracelets come in small (150mm), medium (160 mm) and large (170mm), with the exception of the 18ct Rolled Gold version, which only comes in small (150mm). If you would like more information about increasing the size of the 18ct Rolled Gold Sweetie Bracelet, please contact our Customer Care Team on +852 2285 7288.
You can add charms yourself by using any of the split rings (1 - 6 Split rings, depends on the style) which are incorporated into the design of the bracelet. If you run out of split rings then more can be added, these cost $15 each. These can also be attached at your nearest store.
Links can be added or removed from your Sweetie Bracelet to make the bracelet longer or shorter according to your needs – this can be done in your nearest store.
You can clean your Sweetie Bracelet yourself by using a Silver Cleaning Cloth which we sell in all our stores. Alternatively if you would like your bracelet professionally cleaned you can bring your bracelet to your nearest store.
We clean the bracelet by dipping into a combination of water and cleaner to remove dirt. The excess is then rinsed away and the bracelet is dried. The bracelet is then restrung as during the cleaning process the silicon elastic often becomes dirty and the knot is weakened. We will also individually clean any charms attached to the bracelet during this process.
Please note that this service is free of charge.
We recommend that the Sweetie Bracelet should be restrung annually or when the silicon elastic begins to feel loose around the wrist. Please visit your nearest store where they will arrange for your bracelet to be restrung for you for free. Store staff will contact you once your bracelet is ready for collection.
We recommend that you do not restring your bracelet yourself as we use a special silicone string and knot.
You can clean your friendship bracelet by gently brushing it with a damp cloth. Although, we would normally recommend carrying out a small patch test first to ensure there is no damage to the bracelet.
We offer machine engraving on specific products and also soldering of charms on selected bracelets and necklaces. Charms can be soldered onto most of our bracelets at an additional cost. Please visit your local store for this service. For more information, please call one of our customer care advisers on +852 2285 7288.
Unfortunately we are no longer able to make custom jewellery. However, we are always interested in hearing your feedback so if you would like to discuss anything with us please contact our Customer Services team.
Due to the size of the charms it is only possible to add a very thin layer of enamel or gold plate to the silver, so unfortunately there is a chance the enamel or gold plate may chip or fade with wear and tear. We advise customers not to wear their charms too close together on their bracelet and to treat them with the same special care and attention that they treat all their items of jewellery.
Great care has been taken in creating your jewellery. To protect it and contribute to its longevity, there are a few tips to follow on Product Care Section of this website.
Gold vermeil is sterling silver which has been plated with gold through an electrolytic process. This material is used in our Yellow Gold, Rose Gold and Sweetie Stone versions.
Rolled gold is created by a process where a sheet of gold is rolled with another precious metal (for example, silver) to create a thick gold layer. This material is used in our 18ct Rolled Gold Sweetie Bracelet and our Sweetie 18ct Rolled Gold bracelet with Freshwater Pearls.
Gold plate is created by a process whereby a base metal such as stainless steel is plated with a thin layer of gold through electroplating. This material is used on our Sweetie Watches only.
If you have a problem with our service or products, please contact us as soon as it happens so we can resolve it quickly and improve for the future. We are also delighted to hear about your amazing shopping experience at Links of London. Please use our enquiry form on Contact us page.
Alternatively you can email at firstname.lastname@example.org phone us on +852 2285 7288 (9:00am – 6:00pm Monday to Friday).
We repair items made by Links Of London. Please bring your item to the Links Of London store nearest you.
A print copy can be obtained from any Links of London store, see Our Stores section for a complete listing. Or, use our enquiry form on Contact us page.
Even the tiniest of presents from Links of London is beautifully wrapped in a cloth pouch and tissue then hand packed in our exclusive branded boxes. Your present is tied with the Links ribbon and sent off to either you or a loved one with a card that you can personalise when you purchase.
Items purchased at Links of London store may be exchanged if returned within 28 days with proof of purchase or valid gift receipt. All items just be returned in resalable condition with original packaging. No exchange or refunds of sale goods.
"Links of London Outlet" is the only Official seller of Links of London products on eBay. Therefore we cannot guarantee the authenticity of any Links of London product purchased from any other eBay store or eBay individual seller. If you are unsure about the authenticity of another website or other stockist, please see our Store Locator section on this.
There has been an upsurge in websites selling counterfeit Links of London items. We cannot guarantee the authenticity of a product purchased from any other site other than from www.linksoflondon.com or from official stockists which can be found in Our Stores. For further information visit Counterfeits Page.
For any press enquiry please use our enquiry form on Contact Us page.
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