You have the option of having your order shipped by UPS Ground or UPS Express. Standard ground shipping within the continental United States is $15.00 and takes up to 6 business days from the time the order is placed until it arrives. Specific transit time for your location can be determined at UPS.com Express shipping within the United States is $28.50 and takes up to 2 business days to arrive. Shipping to Canada can be sent Standard (US $20) or Express (US $50). Duty and Tax may be applicable upon entry to Canada. Specific transit times depend on location in Canada (in relation to New York). Please feel free to call or write with your specific information so that transit time can be calculated. Where possible items will be shipped overnight, however for specific overnight shipping please call 1-888-BYLINKS (1-888-295-4657) or calling from Canada 212.343.8033. Our phone lines are open from 11.00am to 7.00pm EST, Monday to Friday.

To check on the status of an order please click on the “My Orders” section of the website. Make sure that you are under the correct country, as it will not show you having placed an order otherwise. If you are looking to check on the status of an order that has been shipped, you should have received an email when the order shipped out with your UPS tracking information. Please see the link on that email to check on delivery status. As reporting of order status is not always accurate at this stage, please call 1-888-BYLINKS (1-888-295-4657) or non toll-free if calling from Canada, 212.343.8033, for specific and accurate details.

Upon receipt of your order an email confirmation will be sent to the email address provided. Please keep this email; it contains your order reference number which you may need at a later date. If you did not receive a confirmation email, the order was not successfully placed. Please try to place the order again or call the help line during business hours at 888.BY.LINKS (calling from Canada - 212.343.8033)